How do I return an item?

Return Policy:
To return merchandise, for any reason, you must first contact customer service at 1-800-243-1459 or by e-mail at jwes@craftsmens.com to obtain a Return Merchandise Authorization number (RMA#). No merchandise will be accepted without a RMA#. We will accept any unused merchandise for 15 days after receipt of goods, all returned goods must be shipped back "prepaid"  and in original packaging and may be subject to a 25% restocking charge. If goods are found to be defective we will replace them free of charge. Tools found used or abused will be returned only at customers written request and will not qualify for a refund. No returns will be accepted after 15 days of receipt of goods.