Refund, Return, and Cancellation Policy1. Overview At Craftsmen's Company LLC, we strive to ensure you are completely satisfied with your purchase. If you are not entirely happy with your order, we’re here to help. Please review our policies on refunds, returns, and cancellations below. 2. Refund Policy Eligibility for Refunds: - Refunds are available for products that are defective, damaged, or not as described.
- To be eligible for a refund, the item must be unused, in its original packaging, and returned within 30 days of delivery.
- Refunds will not be granted for items that show signs of use, wear, or damage not caused by Craftsmen's Company LLC.
- Responsibility for Delivered Items: Once proof of delivery is obtained, including deliveries without a signature, the buyer assumes full responsibility for the item. Refunds or replacements are subject to Craftsmen's discretion for lost or stolen items after proof of delivery.
Process: - To initiate a refund, please contact our customer service team at info@craftsmens.com within 30 days of receiving your item.
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- If approved, the refund will be processed, and a credit will automatically be applied to your original method of payment within 7 business days.
3. Return Policy Eligibility for Returns: - You can return items within 30 days of delivery for a full refund, provided they meet the following conditions:
- The item is unused and in the same condition that you received it.
- The item is in its original packaging.
- You are responsible for the cost of return shipping unless the return is due to our error (e.g., wrong or defective item).
Return Process: - Contact us at info@craftsmens.com to request a return authorization.
- Ship your return to Craftsmen's Company 888 Sussex Blvd. Broomall, PA 19008. Include the original packing slip and indicate the reason for the return.
- We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.
Exchanges: - If you need to exchange an item, please contact us at info@craftsmens.com. We will arrange for the exchange once we receive the original item.
4. Cancellation Policy Order Cancellations: - Orders can be canceled prior to shipment of order for a full refund.
- To cancel your order, please contact us immediately at info@craftsmens.com. Once an order has been processed or shipped, it cannot be canceled.
Pre-Order Cancellations: - If you have placed a pre-order, it can be canceled at any time before the product is shipped. Please contact us at info@craftsmens.com for assistance.
Exceptions: - Customized or personalized items cannot be canceled once the order is confirmed.
5. Contact Information If you have any questions about our refund, return, or cancellation policies, please contact us: 6. Changes to This Policy Craftsmen's Company LLC reserves the right to modify this policy at any time. Changes will be effective immediately upon posting to our website. We encourage you to review this policy regularly.
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